Refund & Cancellation Policy

01The short version

Cancel or reschedule at least 24 hours before your session and you get a full refund, no questions asked. Inside 24 hours we'll always try to reschedule you rather than keep your money.

The detail below sets out every case precisely, including how long a refund takes to reach you.

02When you cancel

24+ hours before

Full refund of 100% of the fee, or a free reschedule to any available slot — your choice.

Under 24 hours before

One free reschedule within the next 30 days. If you'd rather not reschedule, we refund 50% of the fee, since the slot can no longer be resold.

No-show, no notice

No automatic refund. Contact us within 7 days and we'll offer one goodwill reschedule if the slot allows.

We cancel or reschedule

Full refund of 100% of the fee, or a slot of your choosing, entirely at your discretion.

No slot suits you

If we can't confirm a time that works for you after booking, you get a full refund.

03If the session wasn't worth it

We would rather refund you than have you feel short-changed. If you attend a session and genuinely feel it delivered no value, email us within 7 days of the session and tell us why.

We will refund the full fee. We ask for the reason only so we can improve — you do not have to justify the request to qualify.

04How to request one

Email atodariyaveer1331@gmail.com from the address you booked with. Include your payment ID — it's on your confirmation screen and in your Razorpay receipt — and say whether you want a refund or a reschedule.

We acknowledge every request within 1 business day. You do not need to fill in a form or call anyone.

05How long a refund takes

Refunds always go back to the original payment method — we cannot redirect one to a different card, account or UPI ID. We do not deduct any processing or handling charge, so you receive the full amount stated above.

We approve it

Within 2 business days of your request.

We initiate it

Within 3 business days of approval, through Razorpay, to the original payment method.

It reaches you

Typically 5–7 business days after initiation. The exact timing depends on your bank or card issuer, which is outside our control.

06Project engagements

This policy covers the paid consultation sessions sold on this website only.

Larger project engagements are governed by the individual contract signed for that project, which sets out its own milestone, cancellation and payment terms. Nothing here overrides that contract.

The consultation fee is credited in full against your first project invoice if you engage us within 90 days. A fee already credited to a project cannot also be refunded.

07Failed and duplicate payments

If money left your account but the booking did not complete, it is almost always an authorisation that was never captured — your bank releases it automatically, usually within 5–7 business days.

If it does not clear, email us with the payment ID and we will chase it with Razorpay on your behalf.

Duplicate payments for the same session are refunded in full as soon as we spot them, or as soon as you tell us — whichever comes first.

08Disputes

Please contact us before raising a chargeback with your bank. A chargeback takes months to resolve; an email to us takes a day, and the outcome is usually better for you.

If you are unhappy with how we have applied this policy, say so and we will look at it again.